Privacy

Your privacy, respected

We're committed to being clear about what we collect, how we use it, and how we keep it safe.

Introduction

Lavoréa is committed to respecting and protecting your privacy. Our goal is to be open and clear about what information we collect, how we use it, and how we keep it secure. This Privacy Policy, together with our Terms of Service and any documents mentioned within it, explains how we may collect, use, store, and process your personal data.

About Lavoréa

This Privacy Policy applies to the website lavorea.nl and any sub-domains operated by Lavoréa. Lavoréa is a company registered in the Netherlands and acts as the data controller for the personal information collected through this website.

Our principles

Our approach to privacy is built on lawful, fair, and transparent data processing. We collect what's necessary, keep it secure, and let you exercise your rights easily.

What personal data we collect

We may collect contact details, account information, order details, technical data, and marketing preferences. We do not collect sensitive personal data such as health information or religious beliefs.

When and why we collect data

When you create an account: to manage your account, access order history, and improve your shopping experience.
When you make a purchase: to process and deliver orders, manage returns, and detect fraud.
When you subscribe to our newsletter: to send offers, updates, and personalized marketing.
When you contact us: to reply to support queries or verify your identity.
When you visit our website: to analyze behavior via cookies and improve your experience.

Cookies

Cookies help our site function, remember your settings, and analyze how the site is used. You can manage or disable cookies at any time through your browser settings. For details on the types of cookies we use, please see our Cookie Policy.

Sharing your data

We never sell your data. We only share it with trusted service providers who help us operate the site, fulfill orders, or manage communication. All partners are GDPR-compliant.

Transfers outside the EEA

When we work with providers outside the EEA, we use safeguards such as EU-approved Standard Contractual Clauses to protect your data.

How long we keep your data

We retain order information for 7 years for tax law, marketing data until you unsubscribe, and support queries for up to 2 years.

Your rights under GDPR

You have the right to access, correct, delete, restrict, transfer, or object to the use of your data. You can also withdraw consent at any time. To exercise your rights, contact info@lavorea.nl. We'll respond within 30 days.

How we protect your data

We use SSL encryption, secure servers, and limited access. We train our staff and ensure all systems are protected. Please keep your password safe and notify us of any suspicious activity.