Our terms

By visiting our website or buying from us, you agree to the terms below. Please read them carefully.

Welcome to lavorea.nl, the official online store for Lavoréa. When we say "we", "us", or "our", we're referring to Lavoréa. By visiting our website or purchasing something from us, you agree to the terms and conditions below, along with any additional policies linked throughout the site. Please read everything carefully. If you don't agree with the terms, we kindly ask that you don't use our site or services.

1. Who can use this site

By placing an order, you confirm you're of legal age in your country, or that you have permission from a parent or guardian. You agree not to use our site or products for anything illegal or unauthorized. Violating any laws, including copyright laws, while using our service may result in immediate termination of access.

2. General terms

We reserve the right to refuse service to anyone, at any time, for any reason. Your content (excluding payment details) might pass through various networks, which may require formatting adjustments. Rest assured, your credit card details are always encrypted. Please don't copy, reuse, or resell any part of our service or site content without written permission from us.

3. Product info and pricing

We do our best to keep all product info, pricing, and availability accurate, but occasionally there might be a typo or an outdated detail. Prices may change without notice. We also reserve the right to discontinue any item or adjust the quantities available at any time.

4. Shipping, taxes and customs

Prices listed on our website exclude VAT, customs duties, and any additional charges. If your order is shipped internationally, you're responsible for covering any extra fees once the item arrives in your country. If you're unsure, we recommend checking with your local customs office before ordering.

5. Orders and payments

We may limit or cancel orders if we suspect bulk buying, reselling, or suspicious activity. Please make sure your account info, including your shipping address and payment details, is accurate and up to date so we can process your order smoothly.

6. Returns

Our full return and exchange policy is available on our returns page. If you're not happy with your order, we'll do our best to make things right, within reason.

7. Third-party tools and links

Sometimes we link to third-party websites or use external tools. We're not responsible for their content or services, so use them at your own discretion and always check their terms.

8. Feedback and submissions

If you send us ideas, suggestions, or feedback, even if we didn't ask for it, you agree we can use it freely, without obligation to credit or compensate you. We may remove comments that are offensive, misleading, or violate someone's rights, but we're not required to monitor every submission.

9. Prohibited uses

You're not allowed to break any laws, infringe on rights, harass or discriminate, upload harmful code, pretend to be someone else, or spam. We reserve the right to terminate access if you break any of the above rules.

10. Liability

We do our best to provide a reliable and secure service, but we can't promise everything will always be error-free or uninterrupted. Lavoréa isn't liable for any damages that result from using the website or purchasing our products, unless required by law.

11. Indemnity

If your actions lead to a legal claim against us, you agree to cover any costs, damages, or legal fees we incur as a result.

12. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest will still apply.

13. Termination

Either of us can end this agreement at any time. If we believe you've violated the Terms, we may restrict or block access to our services.

14. Full agreement

These Terms, along with any policies posted on our site, make up the entire agreement between you and Lavoréa, replacing any previous discussions or communications.

15. Governing law

These Terms are governed by Dutch law. Any disputes will be handled under the jurisdiction of the Netherlands.

16. Updates

We may update these Terms of Service from time to time. Any changes will be posted here. By continuing to use the site, you accept the latest version.